Frequently asked questions.
Quick answers about ENERTIA sizing, bamboo fabric, shipping, returns, payments, and order support.
Common Questions
Everything you need to know.
Still need help? Contact our support team with your order ID or product details.
Size & Fit
How do I choose the right size?
Use our Size Guide to compare your waist and hip measurements with ENERTIA’s Indian standard size chart.
Fabric
What fabric does ENERTIA use?
ENERTIA products are designed with soft bamboo-based fabric for comfort, breathability, and everyday movement.
Shipping
How long does delivery take?
Most orders are dispatched within 24–48 business hours and delivered within 3–7 business days depending on your location.
Orders
How can I track my order?
Once your order is shipped, tracking details will be shared with you. You can also use the Track Order page.
Returns
Can I return innerwear?
Due to hygiene reasons, returns are accepted only for eligible unused, unopened, and unworn products, or in case of wrong or damaged delivery.
Payments
What payment methods are supported?
You can pay using supported online payment methods shown during checkout, including cards, UPI, wallets, or net banking depending on availability.
Need More Help?
We are here to help.
For order, return, size, or product questions, reach out to ENERTIA support.