Your privacy matters.
This Privacy Policy explains how ENERTIA collects, uses, stores, and protects your information when you shop with us or use our website.
Data
Protected
Policy
Transparent
Usage
Limited
Support
Available
Overview
How ENERTIA handles your information.
Information We Collect
We may collect your name, email, phone number, shipping address, billing details, order history, and support messages.
Payment Information
Payments are processed through secure payment partners. ENERTIA does not store complete card, UPI, or banking details.
How We Use Data
We use your information to process orders, deliver products, provide support, improve services, and send relevant updates.
Cookies & Analytics
We may use cookies and analytics tools to improve website performance, shopping experience, and marketing effectiveness.
Information we may collect.
We collect information that helps us complete your purchases, deliver orders, provide customer support, and improve your shopping experience.
Personal Details
Name, email address, phone number, billing address, and shipping address.
Order & Payment
Order details, payment status, transaction references, and refund records.
Website Usage
Pages visited, device information, browser details, cookies, and analytics data.
Support Messages
Messages, queries, feedback, and communication shared with ENERTIA support.
Our Commitments
Clear, responsible data practices.
ENERTIA uses customer information responsibly for ecommerce, delivery, service support, marketing communication, and website improvement.
We collect only information needed to serve customers better.
We use customer data for order processing, delivery, support, and communication.
We do not sell personal customer information.
We use reasonable security practices to protect customer data.
You can contact us for privacy-related questions or data concerns.
Policy Details
Important privacy notes.
Sharing of Information
We may share necessary customer information with trusted partners such as payment gateways, courier companies, technology providers, analytics tools, and customer support systems only to operate our services.
Marketing Communication
With your consent or where permitted, we may send product updates, offers, collection launches, and promotional communication. You may opt out of marketing communication where applicable.
Data Security
We use reasonable technical and organizational measures to protect customer information. However, no online system can be guaranteed to be completely secure.
Your Rights
You may contact us to request access, correction, or deletion of your personal information, subject to legal, operational, and transaction record requirements.
Third-Party Links
Our website may include links to third-party services. ENERTIA is not responsible for the privacy practices or content of external websites.
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Privacy Contact
Questions about your data?
Contact ENERTIA support for privacy-related requests, corrections, or data concerns.